Terms of service

Last Updated: October 23, 2026

Welcome to Katerwerks.

These Terms of Service govern your use of katerwerks.com and purchases made through our store.

Our store is powered by Shopify and serves customers in the United States and selected European Union countries.

Nothing in these Terms limits mandatory consumer rights available under applicable law.

1. Website Use

You may use our website only for lawful purposes.

You may not:

• Commit fraud or make unauthorized purchases

• Interfere with website security

• Upload malicious software

• Attempt unauthorized access to systems

• Infringe intellectual property rights

• Violate applicable law

2. Product Information

We make reasonable efforts to provide accurate product descriptions, prices, photographs, colors, materials, sizes, and specifications.

Actual appearance may vary slightly because of lighting, photography, screen settings, materials, or normal manufacturing variations.

Nothing in these Terms limits your rights if a product is defective, damaged, incorrect, or materially different from its description.

3. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve it.

If an item becomes unavailable after an order is placed, we may cancel the affected item and issue an applicable refund.

4. Prices and Payments

The price applicable to an order will generally be the price displayed at checkout.

Applicable taxes and other required charges will be displayed before purchase where required.

Payments are processed through Shopify and applicable payment providers.

5. Orders

We may decline, hold, or cancel an order for legitimate reasons including:

• Product unavailability

• Payment failure

• Pricing errors

• Suspected fraud

• Unauthorized payment

• Incorrect shipping information

• Shipping restrictions

• Legal or security requirements

If payment has already been collected for a cancelled order, an applicable refund will normally be issued to the original payment method.

6. Shipping

Orders are handled according to our Shipping Policy.

Katerwerks provides Free Standard Shipping on all orders to supported destinations.

Delivery estimates may be affected by carrier delays, weather, customs procedures, or other circumstances outside our reasonable control.

7. Returns and Refunds

Eligible products may generally be returned within 30 days after delivery, subject to our Refund Policy.

Katerwerks does not charge a restocking fee for eligible returns.

8. Order Changes and Cancellations

To request an order change or cancellation, contact:

info@katerwerks.com

We cannot guarantee changes or cancellation after processing or fulfillment has started.

9. European Union Customers

EU consumers may have additional mandatory consumer rights, including applicable withdrawal and legal guarantee rights.

Our voluntary store policies do not reduce rights that cannot legally be waived.

10. Intellectual Property

Website content is owned by, licensed to, or lawfully used by Katerwerks.

You may not reproduce, distribute, sell, modify, or commercially exploit our content without authorization except where permitted by law.

11. Third-Party Services

Our website may use services including Shopify, payment providers, shipping carriers, analytics providers, and advertising platforms.

These providers may have their own terms and privacy practices.

12. Liability

To the fullest extent permitted by law, Katerwerks is not responsible for indirect or consequential losses resulting solely from use or inability to use our website.

Nothing in these Terms limits liability that cannot legally be excluded.

13. Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws applicable in the State of New York, United States.

Mandatory consumer protections applicable in a customer's country or place of residence remain unaffected.

14. Changes

We may update these Terms from time to time.

When changes are made, we will update the Last Updated date.

15. Contact Us

Business Name: Katerwerks
Website: katerwerks.com
Email: info@katerwerks.com
Phone: +1 315-901-4446
Address: 335 Bernice St, Rochester, NY 14615, United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed