Privacy policy

Last Updated: October 23, 2026

At Katerwerks, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit katerwerks.com, place an order, contact us, or use our services.

Our online store is powered by Shopify.

1. Information We Collect

We may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Account information

  • Return and refund information

  • Customer service communications

  • Website and shopping activity

  • IP address, browser, and device information

Payment information is generally processed by Shopify and applicable payment providers.

Katerwerks generally does not directly store complete payment card numbers.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide tracking information

  • Handle returns and refunds

  • Provide customer support

  • Prevent fraud

  • Protect our website

  • Improve our products and services

  • Send marketing communications where permitted

  • Comply with legal obligations

3. How We Disclose Information

We may disclose necessary information to service providers including:

  • Shopify

  • Payment providers

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention and security providers

We may also disclose information where required by applicable law.

Katerwerks does not sell personal information for money.

4. Cookies

Our website may use cookies and similar technologies for website functionality, checkout, security, analytics, personalization, and advertising.

Where required by applicable law, consent may be requested before non-essential cookies are used.

5. Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion

  • Obtain a copy of certain information

  • Opt out of certain sales, sharing, or targeted advertising

  • Withdraw consent where applicable

EU and EEA customers may have additional rights under applicable data protection laws.

To submit a privacy request, contact:

info@katerwerks.com

6. Data Retention and Security

We retain personal information only as reasonably necessary for order processing, customer support, accounting, fraud prevention, legal compliance, and related business purposes.

We use reasonable safeguards designed to protect personal information, but no online system can be guaranteed completely secure.

7. Children’s Privacy

Our website is intended for a general adult audience and is not directed to children under 13.

8. Changes

We may update this Privacy Policy from time to time.

When changes are made, we will update the Last Updated date.

9. Contact Us

Business Name: Katerwerks
Website: katerwerks.com
Email: info@katerwerks.com
Phone: +1 315-901-4446
Address: 335 Bernice St, Rochester, NY 14615, United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We normally respond within 1–2 business days.