Payment Terms

Last Updated: October 23, 2026

These Payment Terms explain how payments for purchases made through katerwerks.com are handled.

1. Prices and Currency

Product prices are displayed in the currency shown on our website or during checkout.

The total amount payable, including applicable taxes or other required charges, will be displayed before you complete your purchase.

2. Payment Methods

Available payment methods are displayed during checkout and may vary by location or payment provider.

Payments are processed through Shopify and applicable third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

3. Payment Authorization

Orders may be subject to:

  • Payment authorization

  • Security checks

  • Fraud screening

Payment authorization does not necessarily mean that an order has been shipped.

If payment cannot be verified or authorized, an order may be placed on hold or cancelled.

4. Declined Payments

Payments may be declined by a bank, card issuer, or payment provider for reasons including:

  • Incorrect payment information

  • Insufficient funds

  • Card restrictions

  • Security checks

  • Billing information mismatch

  • Other authorization issues

Katerwerks does not control authorization decisions made by independent financial institutions.

5. Pending Charges

Some banks or payment providers may place a temporary authorization hold when an order is submitted.

The timing for releasing a pending authorization is determined by the applicable financial institution or payment provider.

6. Refunds

Approved refunds will normally be issued to the original payment method used for the order.

Katerwerks processes approved refunds according to our Refund Policy.

Your bank or payment provider may require additional time before the funds appear in your account.

7. Payment Security

Please do not send complete payment card numbers, security codes, passwords, or banking credentials by email.

8. Contact Us

For payment or billing questions, contact:

Email:
info@katerwerks.com

Phone:
+1 315-901-4446

Business & Contact Address:
335 Bernice St
Rochester, NY 14615
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We normally respond within 1–2 business days.